Moldex Support is horrible!

My company brought Moldex3D directl from Taiwan, we were invited to Taiwan for training, infact it was not really training, it is sort of briding us by giving us a chance to tour in Taiwan. After which, a lot of problem happaned. Our local agent and even Taiwan principle can not provide good support. The software itself also has many bugs. Our company spend the money but can not get the right software. We have to out source for "Moldflow" service. It is a very very bad experience to us. Taiwanese alway like to blow big about their product! Don't believe what they say!

上面的兄弟请留email给我，如果您的软件是我们这里出去的，我们将负责后续的专业支持，如果有软件的问题请直接发email 给我们，也许您的问题没有得到及时回答，我们表示抱歉，但我相信有些问题是可以解决的，请给贵公司所购买moldex的硬体key number.。以及一些您发现的bug，因为taiwan方面最近又推出新的sp6，meshsp3可以解决以前的一些bug可能您没收到。
好的工作需要建立好的沟通，谢谢您的批评！如方便的话请将信息发到信箱fly_snoopy@tom.com我会转发给台湾科盛公司业务部，请他们直接support！

fly_snoopy
1) I do not know what is your relation with Moldex3D principle, in the first place, don't you think it is right for you to mention about Moldex in "Moldflow" discussion forum. What is your intention behind? Trying to promote Moldex?  
2) If you are working for or representing  Moldex principle, you know well yourself, Moldex principle engaged part time university under graduates for software support and servicing, these graduates themself have problem using or understanding the software, how can they provide good support? Furthermore, the kernel of the software has many discrepency and bugs, I think Moldex principle is making use their clients as geninnepig to evaluate the kernel, it is more like a prototype program than commercial product. But we are paying the commercial value to own a prototype software!
3)Put aside all these, when Moldex principle select agent to promote thier product, they should seriously consider the quality of their agent. to let you know that the agent we deal with is only a one man show company, though it is a Japanese company. The agent know nothing about polymer flow analysis, how can he provides support? If Moldex principle select such agent, might as well engage some foreign maids or labours to represent thier product. They are much more cheaper! But then, we will have to suspect the quality of the software!
If everyone can contact direct to principle, why in the first place, Moldex appoint lousy agent?
4)Sorry if I sound to hush, but my boss and I are really regret to have purchsed Moldex3D we know about all these details.  
For the software quality and technology ,sad to say,Moldex still far more behind "Moldlow"!  
We are, another geninnepig!

wclow
你们买的是moldex哪个版本的？哪一年买的？
分析模组是哪些？
贵公司的名字？
用moldex等分析软体都需要一些基础的理论学习不知道仁兄是否有学到这些基础理论呢？
你认识moldex3d原厂的人？给你培训的是哪位？
请提供贵公司的moldex的硬体锁（狗）的编号
请email给我fly_snoopy@tom.com

1)Brother, please pay some respect to this forum, this is a " Moldflow" discussion forum, dont' try to use any strategies to promote your "Moldex". Spend more time to evaluate and check your "Moldex", maybe in 10 or 20 years time, Moldex can match with "Moldflow"!
2)Do you know the relation of "Cae mould" "SimpoE" and "Moldex". Need me to mention more? Check it out before you ask me whether I know about polymer flow analysis.  
3)Come to think of it, my boss and I contributed a lot in the R&D of Moldex, especially in the cooling and warpage module. We still have the program to convert "Moldflow" material to "Moldex" 's format. I would say it is a very smart way of converting other's effort into "Moldex"'s property. At least "Moldex" doesn't have to do polymer material testing. But then again, how accurate can "Moldex" convert the format, we are really in doubt!

你难道用盗版的moldex？还是根本就没买过？
你的眼光是不是停留在过去呀？不知道你哲学学的怎样，但今天请用发展的眼光看问题！软件也是一样！10年20年谁超过谁不用去探讨，但是今天的moldex有其独到的地方，如全3d实体网格模拟模具，如快速运算分析技术（我曾经试过实际的案例用shell做出来的产品要比moldflow
算得快很多倍，不信的话你可以拿个产品来比一比哦！当然moldflow
也有独特的地方但我不认为它是最好的，所谓人无完人软件也是一样，你看到的都是别人的缺点和不足当然认识不到其他的长处！还有纠正一下你的认识moldex现在的名字叫moldex3d拥有很强的3d（立体网格）分析功能，现在已经发展到双色模的模拟运算上。
看来你不擅于接受新事物，但是我还是给你一个忠告，对于软件cae的软件无论是moldflow和moldex3d请不要迷信，软件只是工具，用好了自然就有好的结果。
也请你不要再攻击moldex3d等其他软体，我们在这里是讨论问题，我之所以在moldflow，是因为moldflow这个名字不错（模具-流动）当然你说的其他因素也有，也是宣传吧,免得让仁兄还不清楚现在的发展状况

I like you, you are such a funny guy!
1) I asked you to hang around some where else and to pay respect to "Moldflow" discussion forum, you said "我之所以在moldflow，是因为moldflow这个名字不错（模具-流动）", don't you know "Moldflow" is a brand name of a famous polymer flow analysis software. Come on, cut the clad and play elsewhere.
  
2)Who want to crack "Moldex"? it is not worth to spend the time to crack a prototype software.
  
3)Talk about the name change from "Moldex" to "Moldex3D", reason is simple, "Moldex" failed in the R&D of "Stl mesh" program after spending almost 2 years in it. So, Moldex has to tell another story by forcing itself into 3D, just to bull ***  it's technology is better than "Moldflow". Tell me frankly, if you use "3D mesh" for analysis in "MOldex", how many times it give you endless loop with no result, need me to show you some comparison between "Moldflow MMA" and " Moldex3D", put aside the time spend in preparation of 3D mesh under Rhino3D, the calculation of MMA is much more faster than Moldex3D, and user doesn't need to prepare any 3D meshes at all. Talking about result, MMA is much more realistic. I would say if using 3D mesh in Moldex3d, migh as well make a prototype mold and carry out actual mold testing, the time spend is not much different.
  
4)Face the fact, not only Moldex has 3D, many other software also has 3D, even your competitor in Taiwan also has 3D. Please go and update your knowledge in polymer flow and make improvement of your software before you talk about "3D".  
  
5)Among all the polymer flow analysis software, "Moldflow" is still the number one! Those agreed with me, please 顶一顶吧.同胞们!
   ,
  
6)Moldex3D and SimpoE are just "Babies" compare to "Moldflow". Talking about price and performance, Simpoe is able to do the same thing as Moldex3D. But why dirve a bicycle if we have a chance to drive a Ferrai(Moldflow). And futhermore, Moldeflow is not as expensive at all!

我们的比照不需要单方面的数据，只需要相同得产品，在同样的时间来计算这个产品的不同进胶方案！不是你拿的数据就是客观公正的
moldflow的3d我也看过，里面5.0里只有flow，moldex3d/solid全3d里已经拥有flow,pack，cool，warp4部分的分析，其中cool的计算最快！
  
我不认为stlmesh是很好的格式EFD，CFD，Magma，等模拟分析软件都没有采用stl格式，当然stl有它的便捷，划分的mesh过于庞大，运算时间太久，是不符合商业要求的
  
我不是问你crack moldex，你的首段话是说你和老板曾买过moldex，可是moldex的正版都是由硬体锁（key）和相应授权码，硬体锁是有编号的，如果你没有，又为什么来冒充moldex的客户呢，无非想攻击一下moldex3d吧，
须知真理越辩越明
  
我知道moldflow是个软件，而且很不错，但我不认为它是最好的
如果你想列举你的数据那就请变吧
  
不过要用到moldex3dR7.0，sp6，rhino3.0 moldex3dmesh，sp3
因为这是最新的程式哦，不知道你那里有没有！？如果你用到其它版本的，那就请注明版本号
不过要请用正版！
  
我不认为一个软件给人盗版是好事情，如果有人想学可以通过正常渠道，租用借用等等，你听说过magma有盗版吗？你听说过EFD有盗版吗？你听说过speos有盗版吗？你知道什么叫做知识产权吗？如果你知道有盗版请你去报警吧！
  
哦你的id发帖量怎么只有4个，呵呵都回复我了吗？那谢谢啦
  
希望你那个产品咱们分别用moldex3d和moldflow分析看看
看看到底有什么不同，我也很好奇！当然你的数据如果你认为重要的话就列上来吧！

    楼上这家伙真是无聊到极点，完全不是一个成熟的sales，相信应该是刚入行
  
不久吧。你频频在这里挑起事端，到底为了什么？你难道认为就凭你在这里不
  
断的与人争论，就能准确的定出moldflow与moldex3D的排位吗？
  
   
   
    
   

Wclow is right. This is a Moldflow discussion forum, don't try to promote any other software here. I support Wclow!